How can we help?

Search for a professional by specialty, city or name. On the professional's page, check available times, choose your preferred date and time, and confirm. You'll receive a confirmation email and platform notification. No payment is required through the platform — appointment fees are paid directly to the professional.

No! Cuidalia is 100% free for patients. You can search professionals, view full profiles, read reviews and book appointments at no cost. The platform is monetized through optional plans for professionals who want advanced features.

Go to your dashboard under 'My Appointments', find the desired appointment and click 'Cancel' or 'Reschedule'. Note: each professional sets their own cancellation policy (usually 24 hours advance notice). Last-minute cancellations may result in restrictions. When rescheduling, you'll automatically see the professional's next available times.

First, check your spam/junk folder. If not found, confirm that your registered email is correct in Settings. If the problem persists, contact us at help@cuidalia.com.br with the date and professional booked. Your booking can be checked anytime in your dashboard.

Go to your dashboard and navigate to 'Settings'. There you can edit: name, email, phone, profile photo and notification preferences. Email changes require new verification. For complete account and data deletion, use the 'Delete account' option in settings or contact our support.

On the login screen, click 'Forgot password?'. Enter your registered email and we'll send a secure link to create a new password. The link expires in 1 hour. If you don't receive it, check spam or try again after a few minutes.

Yes. All professionals undergo verification of their professional registration (medical license, psychology board, physiotherapy board, etc.) before their profiles are activated. We verify with relevant boards that registrations are active and regular. Professionals with suspended or revoked registrations are immediately deactivated.

After a confirmed appointment, you'll receive an invitation to review the professional. Rate from 1 to 5 stars and leave an optional comment about your experience. Reviews are public and help other patients choose. Be honest and respectful — offensive or false reviews are removed.

It depends on the professional. Each profile indicates which health insurance plans are accepted. Use the 'Health insurance' filter in search to see only professionals who accept your plan. Coverage verification and authorization should be done directly with your insurance provider.

You'll be notified immediately via email and on the platform. You'll be offered the option to reschedule with the same professional (at their next available times) or search for another professional with similar availability. Professionals who cancel repeatedly are flagged in our system.

Click 'Create account' and select the 'Professional' profile. Fill in your personal details, provide your professional registration number and specialty(ies). After submission, our team will verify your registration within 48 business hours. Once approved, your profile will be activated and you can configure your schedule, pricing and practice information.

We offer three plans: Basic (free) with public profile and search visibility; Professional ($19/month) with online scheduling, automatic reminders, highlighted results and statistics; and Clinic ($49/month) for practices with up to 10 professionals, admin dashboard and consolidated reports. See details on the Pricing page.

Yes. We use end-to-end encryption, secure servers, two-factor authentication and strictly follow Brazilian data protection law (LGPD). Your data is never sold to third parties. Check our Privacy Policy for full details on how we handle your information.

On any professional's profile, click the menu icon (three dots) and select 'Report'. Describe the reason for the report. Our moderation team will review within 72 business hours and take appropriate measures, which may include profile removal. Reports are confidential.